HUAWEI Loss Care for FreeBuds

Considerate Protection to Your TWS Earphones Get Genuine New One at Low Price

Enjoy Half Price Once a Year to Get New Single Headset When You Buy HUAWEI Loss Care for FreeBuds Service

Genuine Spare Parts

100% original spare parts, provided by HUAWEI Customer Service Center.

Manufacture Warranty Remains

90 days warranty remains for the new single headset.

Price for Loss Care
Device Model Recommended Retail Price
FreeBuds4i QAR 26
FreeBuds 3, FreeBuds 4, FreeBuds Pro QAR 39
Spare Parts Price Using HUAWEI Loss Care
Spare parts Price when use HUAWEI Loss Care
(50% Off on Original Price)
FreeBuds 4i Single Headset QAR 44.00 / QAR 88.00
FreeBuds 3 Single Headset QAR 87.50 / QAR 175.00
FreeBuds 4 Single Headset QAR 101.00 / QAR 202.00
FreeBuds Pro Single Headset QAR 113.00 / QAR 226.00

Query & Claims

Get in touch with us by calling HUAWEI Service Hotline:

800-03-30

Or you can submit a claim request by visiting one of our
HUAWEI Customer Service Centers.

Frequently Asked Questions

HUAWEI Loss Care for FreeBuds

  • 1. Q: What is HUAWEI Loss Care for FreeBuds?
    A: Customers can use HUAWEI Loss Care for FreeBuds to purchase new spare parts at a discount of 50% if a single headset is lost or damaged.
  • 2. Q: How long does it cover under HUAWEI Loss Care for FreeBuds?
    A: 1 year from the date of purchase (According to official purchase receipt).
  • 3. Q: How many times can I use the HUAWEI Loss Care for FreeBuds?
    A:Can be used once, only for purchase of a single left or right headset, not including the charging case.
  • 4. Q: How do I purchase the HUAWEI Loss Care for FreeBuds?
    A:HUAWEI Lost Care for FreeBuds can only be purchased with a new device, buy-in (making a supplementary purchasing) is not applicable.
  • 5. Q: Why cannot I query my benefits after purchasing the HUAWEI Loss Care for FreeBuds?
    A:Due to the back-end system upgrade, your benefits cannot be displayed temporarily. You can call HUAWEI Hotline 8000330 or go to HUAWEI Experience Store to verify and query your benefits.
  • 6. Q: What are the conditions of using this protection?
    A: There are some conditions to use this kind of protection and the main conditions are as following:
    1- Customer need to buy this protection with the new devices, or maximum within 24 hours from purchasing time.
    2- The purchased protection is bound to the device that it is bought for and can’t be used for other devices.
    3- After purchasing the service product, and when customer want to claim the benefits, customer can buy a single headset with a half price off.
  • 7. Q: What are the features of this protection program?
    A: There are many features of this protection program, the main features are as following:
    1-100% original headphones are used.
    2-Quality of the service is guaranteed.
    3-Manufacture Warranty Remains, 90 days warranty remains for the new single headset.
》》Click to view terms and conditions of HUAWEI Care

Terms and Conditions

1.Product Introduction

1.1What is “HUAWEI Loss Care for FreeBuds”

If a wireless headset is lost or damaged due to unexpected factors, the customers need to purchase it at the original price. To reduce the high purchase costs and reward customers' support for HUAWEI brands, HUAWEI launches “HUAWEI Loss Care for FreeBuds”. During the validity period, the customers can visit HUAWEI Authorized Experience Store to purchase a single original headset again at a discount of 50%.

1.2Why Choose “HUAWEI Loss Care for FreeBuds”

·Replacement of FreeBuds single headset at a discount of 50%
·100% Original Spare Parts
·No affection on warranty after the replacement

1.3Validity Period of “HUAWEI Loss Care for FreeBuds”

The validity period will start from the purchase day, end 1 year later. The exact expiration time will be 24: 00 of the expiry day.

1.4Security and Quality

Thank you for choosing HUAWEI Care products. You may rest assured that HUAWEI Care products you purchased from HUAWEI Authorized Experience  Store are official products. When you purchase a product in an offline store, please confirm with the staff in advance that the product you have purchased is an official product. You can also query your benefits on the HUAWEI Consumer Service Official Website..

2.Availability

2.1Applicable Products of “HUAWEI Loss Care for FreeBuds”

If a wireless headset is lost or damaged due to unexpected factors, the customers need to purchase it at the original price. To reduce the high purchase costs and reward customers' support for HUAWEI brands, HUAWEI launches “HUAWEI Loss Care for FreeBuds”. During the validity period, the customers can visit HUAWEI Authorized Experience Store to purchase a single original headset again at a discount of 60%.

Item Applicable Product Inapplicable Product
Product brand HUAWEI
· Honor
· Third-party brand
Product type
Officially Released Products
(Only Qatar Version)
· Products purchased from HUAWEI official channels outside Qatar
· Demo samples

2.2Applicable Product Models of “HUAWEI Loss Care for FreeBuds”

Product Series Product Models Loss Protection Type Price (QAR)
HUAWEI FreeBuds Series
FreeBuds4i 1-year “HUAWEI Loss Care for FreeBuds” 26
FreeBuds3 1-year “HUAWEI Loss Care for FreeBuds” 39
FreeBuds4 1-year “HUAWEI Loss Care for FreeBuds” 39
FreeBuds Pro 1-year “HUAWEI Loss Care for FreeBuds” 39

2.3Applicable Customers of “HUAWEI Loss Care for FreeBuds”

Applicable Customer Type Inapplicable Customer Type
Personal Customer Enterprise Customer

Explanation:
Please refer to HUAWEI Authorized Experience Store for the final price.

3.“HUAWEI Loss Care for FreeBuds” Purchase

3.1Where to Buy “HUAWEI Loss Care for FreeBuds”

Customers can purchase “HUAWEI Loss Care for FreeBuds”with a new HUAWEI-branded device, please refer to the following table for the purchase channels of “HUAWEI Loss Care for FreeBuds”

Purchase Channels Purchase Store Notes
Offline
HUAWEI Service Stores
Explanation
Customers can visit the following HUAWEI Service Stores to purchase “HUAWEI Care - Accidental Damage Protection for FreeBuds”
· HUAWEI Authorized Service Center Al Nasr
· HUAWEI Authorized Service Center Al Watan
· HUAWEI Authorized Service Center DFC
-

Explanation:
Please contact the service personnel of the offline store to confirm the availability of “HUAWEI Loss Care for FreeBuds”

3.2Conditions to Purchase “HUAWEI Loss Care for FreeBuds”

Customers can purchase “HUAWEI Loss Care for FreeBuds”from the same sales channel when purchasing eligible HUAWEI devices.

3.3Number-of-times Limit of “HUAWEI Loss Care for FreeBuds”

“HUAWEI Loss Care for FreeBuds”purchasing will be available to each product (subject to the SN) for once only.

3.4Proof of “HUAWEI Loss Care for FreeBuds”

After purchasing “HUAWEI Loss Care for FreeBuds”, the customers can get valid proof of purchase from the corresponding seller.

Purchase Channels Available Proof Types Notes
HUAWEI Experience Stores paper invoice -

3.5Benefits Query of “HUAWEI Loss Care for FreeBuds”

You can query benefits of“HUAWEI Loss Care for FreeBuds”through the hotline if you have purchased it.

Explanation:
You should prepare Device SN (serial number) in advance, then call 800-0330 to query the benefits of “HUAWEI Loss Care for FreeBuds”according to the voice prompt.

4.About the Purchased “HUAWEI Loss Care for FreeBuds”

4.1The Covered Product of “HUAWEI Loss Care for FreeBuds”

The purchased “HUAWEI Loss Care for FreeBuds”is only applicable for the registered device (subject to the device SN).

Explanation:
“HUAWEI Loss Care for FreeBuds”is bound to SN of the purchased entire device.

4.2“HUAWEI Loss Care for FreeBuds”Benefit Activation

· The coverage of “HUAWEI Loss Care for FreeBuds” will be activated automatically after purchase. And the activation time varies by purchase channels, please refer to the table below for more information:

Purchase Channel Benefit Activation Time
HUAWEI Experience Stores Within 24 hours after product purchase

· The coverage of “HUAWEI Loss Care for FreeBuds” will terminate automatically in any of the following situations:
−The registered device is expired from the coverage validity period, or coverage has been claimed within the validity period for once.
−According to the product detection, the registered product has been replaced by unauthorized parties before.
−If HUAWEI discovers that you have deliberately damaged your device for fraud purposes, Benefits of “HUAWEI Loss Care for FreeBuds”will be terminated immediately and HUAWEI reserves the right to prosecute you for legal liabilities.

4.3“HUAWEI Loss Care for FreeBuds” Benefit Transfer

· Since the purchased “HUAWEI Loss Care for FreeBuds”is only applicable for the registered device (subject to the device SN), it cannot be transferred unless the registered device has been replaced from the official channel. If you need benefit transfer service for other situations, please contact the specific HUAWEI Experience Stores for further information. (Replace where it be purchased)

· Validity period after coverage transfer
−Within 14 days of purchase from HUAWEI Experience Stores, if the registered device has been replaced due to performance faults, the benefit can be transferred to the replacement device, the warranty period and the1-year validity period will restart from the device replacement day.

4.4“HUAWEI Loss Care for FreeBuds”Coverage/Benefit and Cancellation and Refund

· Within 7 days of “HUAWEI Loss Care for FreeBuds”, the coverage can be cancelled with the covered device return, if it has not been claimed yet, after which the coverage/benefit will be invalid. Please contact the seller for detailed information about the cancellation request.

· For any other situations, “HUAWEI Loss Care for FreeBuds”cancellation, termination and will be denied. Besides, the coverage is only available to the registered device, and it is not transferrable. If you need to revoke your benefits with the device return, please contact the specific HUAWEI Experience Stores. (Return where it be purchased)

Explanation:
Any dispute or disagreement related to “HUAWEI Loss Care for FreeBuds”should be subject only to the jurisdiction of the Sultanate of Qatar Law and Courts in Qatar.
For more information or support, please call 800-0330 for assistance.

5.Application

5.1Available Service Access for “HUAWEI Loss Care for FreeBuds”

The following table lists the available and unavailable service accesses for “HUAWEI Care - Lost Device of FreeBuds”:

Available Service Access Unavailable Service Access
· Walk-in Repair/Replacement
· Postal repair
· Send for repair by Collection Points
· Appointment for Repair/Replacement

5.2Conditions for “HUAWEI Loss Care for FreeBuds”

· The registered device is not expired from the validity period of “HUAWEI Loss Care for FreeBuds”.
· A single wireless headsets (of FreeBuds series) are lost or damaged due to various unexpected factors.

5.3Number-of-times Limit of “HUAWEI Loss Care for FreeBuds”

Within the validity period, customers only can get replacement service for the lost or damaged device with low excess fee once under “HUAWEI Loss Care for FreeBuds”.

5.4Reasons Why the Coverage of “HUAWEI Loss Care for FreeBuds”Would be Denied

The following situations are not covered by “HUAWEI Loss Care for FreeBuds”:
· The registered device is not expired from the validity period of “HUAWEI Loss Care for FreeBuds”.
· The product nameplate, SN bar code, and warranty label are removed or damaged, and cannot be identified.
· The charging case of the terminal product is faulty due to man-made damage.
· Loss or damage of data, programs or software that are not required for the basic functions of the product itself.
· Any unauthorized modification, disassembly or repair.
· Product failure or damage caused by intentional or criminal acts.

Various indirect losses caused by product damage (including but not limited to personal injury, inability to use, loss of profit, data loss, loss of downtime and loss of working day.

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